Frequently Asked Questions
Answers to the most common questions about shopping and delivery with N.Honest Supermarket.
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Frequently asked questions
How long does delivery take?
Kigali orders typically arrive within 30–40 minutes. Actual delivery time can vary with the delivery area, traffic and order conditions.
What payment method do you accept?
Checkout currently supports MTN Mobile Money. Follow the payment instructions shown during checkout.
Do you deliver on weekends?
Yes. We deliver 7 days a week.
How is the delivery fee calculated?
The delivery fee is calculated from the delivery location. The current fee is shown at checkout before you confirm your order.
How do I track my order?
Sign in to your account and open the My Orders section to see the status of every order.
Can I change or cancel my order?
Contact our support team as soon as possible after ordering. If your order has not yet been dispatched, we will do our best to update or cancel it.
What happens if an item is out of stock?
If an item becomes unavailable after you order, our team will contact you to agree on a substitution, remove the item, or refund it.
Do I need an account to order?
You can browse products without an account. Signing in lets you track orders and manage your delivery addresses.
How do I contact customer support?
Call or WhatsApp +250 788 633 739, or email info@honestsupermarket.com. Our team is available 7 days a week.