Privacy Policy | N.Honest Supermarket

Effective date: May 30, 2026

1. Who We Are

N.Honest Supermarket provides online supermarket shopping, customer accounts, order management, and delivery services in Rwanda, including 24/7 delivery support in Kigali.

2. Information We Collect

We collect information needed to operate orders and customer support, including:

Name, email address, phone number, and delivery address.
Account login details and authentication information.
Order details, cart items, delivery notes, and payment reference information.
Messages sent to support through phone, WhatsApp, email, or app contact features.
Device and technical information such as app version, browser type, IP address, and basic usage logs.

3. Google Sign-In

If you choose Google Sign-In, Google may share your name, email address, profile picture, and Google account identifier with us. We use this information only to create or access your N.Honest Supermarket customer account.

4. How We Use Information

We use customer information to:

Create and manage customer accounts.
Process orders, delivery, invoices, and customer support requests.
Send order confirmations, delivery updates, and account messages.
Improve our website, mobile app, product catalog, and service quality.
Detect fraud, protect accounts, and keep our services secure.
Comply with legal, tax, accounting, or regulatory obligations.

5. Payments

We may show payment instructions, including MTN MoMo merchant details. We do not intentionally store full sensitive payment credentials in the mobile app. Payment confirmations may be checked for order processing and support.

6. Sharing Information

We do not sell customer personal information. We may share information with trusted service providers only when needed to operate our services, such as hosting providers, email delivery providers, delivery/support teams, analytics or crash reporting tools, and legal authorities when required by law.

7. Data Security

We use reasonable technical and organizational safeguards to protect customer information. No online service is completely risk-free, so customers should protect their passwords and contact us immediately if they suspect unauthorized account access.

8. Data Retention

We keep customer and order information for as long as needed to provide services, support customers, meet business record requirements, resolve disputes, and comply with legal obligations.

9. Your Choices

You may contact us to request access, correction, or deletion of your personal information, subject to legal and operational requirements. You may also stop using the app or website at any time.

10. Children

Our services are intended for general supermarket customers and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. Changes To This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us: